59club Asia’s Mystery Shopper process allows you to understand business trends, monitor performance, develop staff and exceed customers’ evolving expectations.

An independent mystery shopper audit allows managers to view their club through the eyes of their customers. Feedback will pinpoint strengths and weaknesses, whilst the ability to make service comparisons - to chosen competitors, the 59club industry and best performing clubs - on a global scale, delivers the motivation to advance.

The audit criteria dissects your service offering into the following categories: staff attitude, sales & upselling aptitude, facility management and general operating procedures. This generates real and current information that can be acted upon.

59club Asia have mapped out the perfect service experience within every revenue stream, complete with the flexibility to customise audits to reflect your individual customer journey.

Mystery Shopper Audits

Hospitality:

• Hotel Guest
• Premium Dining
• Casual Dining
• Food to Go
• Conference & Events

Golf:

• Visitor Experience
• Golf Break
• Group Golf Sales
• Membership Sales
• Member Experience
• Retail Enquiry
• Custom Fitting
• Golf Tuition

Leisure, Spa & Beauty:

• Spa Day Experience
• Membership Sales
• Member Experience
• Spa Break
• Massage / Facial

Benchmarking functionality enables venues to track headline and departmental trends, providing the intel and motivation for venues to ensure their performance is achieving its greatest potential.