Ongoing professional development is at the heart of every world-leading venue’s strategic approach. 59club’s training modules utilise proven sales and service tactics to educate and motivate staff.

59club training has assisted hundreds of venues worldwide, and can be tailored to accommodate individual needs, whilst also providing access to 59club’s online learning resources.

Training can address weaknesses highlighted by mystery shopper audits and customer satisfaction survey feedback, ensuing clear action points are addressed. We adopt best practice methodology, proven to deliver outstanding service levels and sales outcomes.

Customer Service & Sales Training Modules

Hospitality:

• F&B Operations & Upselling
• Conference & Event Sales
• Event Operations & Upselling
• Defining service levels
• Non-golfer engagement skills

Golf:

• New Member Sales Enquiry
• New Member Integration
• Member Retention
• Group Golf Sales Enquiry
• Golf Operations & Upselling
• Retail & upselling
• Custom Fitting

Leisure, Spa & Beauty:

• New Member Sales Enquiry
• New Member Integration
• Member Retention
• Group Spa Day Sales Enquiry
• Spa Operations
• Retail & Upselling

Hospitality:

• F&B Operations & Upselling
• Conference & Event Sales
• Event Operations & Upselling
• Defining service levels
• Non-golfer engagement skills